Your Well-Being Is Our Priority

Responsible Gaming at Newpek — Enjoy the Fun Within Safe Limits

Betting is for fun, not stress. Newpek wants you to stay in control at all times. That is why we offer multiple Responsible Gaming tools and support — completely free of charge.

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Newpek commits to: We never want you to play beyond your means. If you ever feel like you're losing control — don't wait, reach out to us immediately. We're here.
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Responsible Gaming Tools
Deposit Limit
Gaming Break
Self-Exclusion
Reality Check

Responsible Gaming Tools

All these tools are completely free for every Newpek member

Deposit Limit

Set your own daily, weekly, or monthly deposit limits. Limits take effect immediately once set. Any request to increase a limit is subject to a 24-hour cooling-off period.

Instant Activation
Loss Limit

Once your losses reach a set amount, betting stops automatically. This keeps you from chasing losses and risking bigger damage. You can reset the limit fresh each day.

Automatic Protection
Gaming Break (Cooling-Off)

Need a breather? Take a gaming break anywhere from 1 day to 6 weeks. During this period, you will not be able to log in or place bets. Your account reactivates automatically once the break ends.

1 day – 6 weeks
Self-Exclusion

If you need a long-term break, self-exclusion is available for periods ranging from 6 months to 5 years. This is irreversible — it cannot be cancelled before the period expires. For serious concerns, this is the most effective option.

6 months – 5 years
Reality Check

A notification appears every 30 minutes or 1 hour showing how long you've been playing and your total wins and losses. This awareness alone is often enough to prevent excessive play.

Automatic Alerts
Bet Limit

Set a maximum stake per bet. This keeps you from placing large impulsive bets. Limits can be configured separately for Sports and Casino.

Smart Boundaries

What Does Responsible Gaming Actually Mean?

Responsible gaming means keeping betting as a source of entertainment — not letting it take over your life. The moment it shifts from a hobby to a compulsion, that's when problems begin. At Newpek, we believe awareness is the best protection.

Playing responsibly means only betting money you can afford to lose — funds you won't miss if they're gone. Never use money set aside for rent, groceries, or your children's education. This isn't just advice; it's common sense.

At Newpek, we actively work to ensure every member can play with a healthy mindset. Our team monitors unusual betting patterns and reaches out to members when needed.

Remember: There are no guarantees when it comes to winning at betting. If you catch yourself thinking "One more win and everything will be fine" — that thought itself is a warning sign.

What Are the Signs of Problem Gaming?

If you notice any of the signs below in yourself or someone close to you, it is time to take them seriously:

Betting Beyond Your Means

You are betting with money meant for household essentials.

Chasing Losses

After a loss, you find yourself placing bigger bets to try to win the money back.

Hiding it from others

You are hiding your betting from family or friends.

Mood Changes

You feel restless or irritable when you cannot play.

Losing Track of Time

You lose track of how long you have been playing.

Relationship strain

You are having arguments with family or friends over your gaming.

Build healthy gaming habits

To keep enjoying Newpek over the long run, a few simple habits go a long way. These are not rules — they are practical tips drawn from real experience:

  • Set a budget for the day before you start betting — and stick to it.
  • Know when to stop, even when you're winning. Break free from the "just one more" mindset.
  • Avoid playing for more than two hours at a stretch — take breaks in between.
  • If you're feeling low or stressed, it's best not to play that day.
  • Don't let betting be your only entertainment — keep a balance with family, friends, and other hobbies.
  • Check your transaction history once a week — stay aware of how much you're spending.

Check Yourself

Answer the following questions honestly — in your own mind.

1
In the past month, has there been a day when betting stopped you from covering essential household expenses?
2
Do you feel down, restless, or irritable when you cannot bet?
3
After a loss, do you try to place bigger bets to recover the money?
Responsible Gaming Indicators
Sticking to a Budget85%
Time Control72%
Using Limit Tools64%
Taking Regular Breaks91%

Based on a voluntary survey of Newpek members.

How do I set up the tools?

Set your protection limits in just a few steps — it takes less than a minute.

1
Log in to your profile

Log in to the Newpek app or website and tap your name in the top right corner.

2
Go to the "Responsible Gaming" menu

Look for the "Responsible Gaming" option in your profile settings.

3
Choose the Tool That Works for You

Deposit limit, loss limit, reality check, or a break — pick whichever fits your needs.

4
Set an amount or time limit

Enter the limit or duration that works for you and click "Save".

5
Takes effect immediately

The limit activates immediately after you save it. You will receive an SMS confirmation.

Self-Exclusion — When You Need It Most

Self-exclusion is the most powerful responsible gaming tool available. Once activated, all account activity will be suspended for the chosen period.

  • Take a complete break from thinking about betting
  • Promotional emails and notifications will be turned off
  • Login and deposits will not be possible during this period
  • Reactivation is possible through a simple verification process once the period ends

Important: During self-exclusion, you cannot request early reactivation of your account. This is by design — for your own benefit.

To request self-exclusion, reach out to us directly via live chat or support@newpek.appEmail us at. We will take care of it within 24 hours.

Common Questions

Simple answers to common questions about accounts and registration

There are several possible reasons your account may be locked. First, check whether you had previously activated self-exclusion or a cooling-off period — if so, it will unlock automatically once the period ends. If that's not the case, the account may have been locked for security reasons after multiple incorrect password attempts. In that case, click "Forgot password?" on the login page and set a new password using an OTP. If the lock is due to account verification or suspicious activity, email support@newpek.app or contact us via live chat — issues are typically resolved within 24 hours.

Opening an account at Newpek takes just 2–3 minutes. You will need: your full name, an active mobile number (used for bKash/Nagad/Rocket), an email address (optional but recommended), and a strong password. You must provide your date of birth during registration — accounts cannot be created for anyone under 18. An OTP will be sent to your mobile number to complete verification. If you wish to withdraw more than ৳10,000 for the first time, you may need to upload a copy of your National ID. All told, from opening your account to placing your first bet takes no more than 5 minutes.
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Enjoy the Fun — Safely, Within Your Limits

Every member's well-being is our responsibility at Newpek. Use our Responsible Gaming tools and keep betting a source of fun.

Deposit Limit Self-Exclusion Reality Check 24/7 Support 18+ Only
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